Refund policy

Data packs

• Before download: within 14 days of the purchase, we refund in full a pack that has not been downloaded, whatever the reason (a pack bought twice, the wrong country).
• After download: no refund, except for a data error (a figure in the file that differs from its source or from our published method) that we cannot correct within 10 working days of your report. We then refund the pack in full, and you delete the files.
• A file that does not open, or does not match its description, is replaced at once, or refunded if we cannot replace it.

FertRadar Pro

• First subscription: within 14 days of the first payment, we refund in full if no file has been downloaded with Pro.
• Renewal: if you meant to cancel, write within 14 days of the renewal: we refund the renewal if no file has been downloaded since.
• Otherwise, cancelling stops the next renewal and Pro stays open to the end of the year already paid; the year begun is not refunded, except for a data error we cannot correct, as for packs (refund in proportion to the time left).

How to ask

Write to contact@fertradar.com from the e-mail address of your account, with the order number shown in Paddle's receipt. We answer within 5 working days. Refunds are made by Paddle, our reseller and merchant of record, to the means of payment used, taxes included; the rights given by the purchase then end.

Consumers in the European Union and the United Kingdom also keep their statutory rights, described in the terms of sale and in Paddle's buyer terms.